What time is check-in time?
Check-in time at the Hotel is 3 pm onwards.
I want to check-in before 3:00 pm as I will arrive in Vernon early morning. Can I check-in earlier than 3:00 pm?
Checking-in earlier than 3:00 pm will be subject to availability upon your arrival. Our hotel will be more than happy to keep your luggage in the lobby until your room is ready. However, if you wish to secure your early check-in, please book a room one night before, and you will be able to check-in earlier than 3:00 pm.
What time is the check-out time?
The official Hotel check-out time is 11 am.
I want to do a late check-out as my flight is late at night. Can I check-out in the afternoon on my check-out date?
Checking-out later than 11:00 am will be subject to availability. Please confirm with the front desk on the morning of your departure.
Do you accept cash/debit deposit?
A damage deposit of CAD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Unfortunately, we do not accept deposits by cash/debit/Visa Debit.
Is Reception open 24 hours?
Yes, Reception service is available 24 hours.
If I make a reservation, is it refundable or non-refundable?
Reservation conditions depend on the platform booked. If you make a reservation via our website, then the reservation is refundable. Please read the reservation conditions before making a booking.
What is the Hotel’s cancellation policy?
Cancellation is allowed free of charge if given 48 hours’ notice before check-in. Cancellation within 48 hours before check-in, 100% of the first night will be charged. For any no-show, 100% of the first night will be charged.
Will my credit card be charged before my arrival?
We will accept payment upon your check-in. Your credit card will be pre-authorized for the total amount of your stay and $100.00 added for a deposit.
Is there a swimming pool at the hotel?
The swimming pool, hot tub and sauna are closed until further notice.
Is it possible to have a child’s bed in the room? If yes, what is the price?
Cribs are available on a request without charge.
Do children stay for free?
Additional child (5 and under) are free of charge, (12 and under) will be subject to a $10 per child per night. Adult (12+) will be subject to a $20 per person per night. Extra rollaway bed is available at $15 per night.
Is your hotel pet-friendly?
Yes, we are. We have some pet-friendly rooms with certain room types. Please contact us to check availability before you make a reservation. Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of $25 per pet, per night to be paid at the time of checkout.
Do you have a restaurant?
We do have a 27 Street Grille restaurant and The Green pub in our Hotel complex.
Do you have WiFi in the Hotel?
Yes, we have WiFi available at no extra charge.
Do you have parking spaces?
Yes, we do have outside parking and a large lot for buses & vehicles with small trailers.
How much does the parking cost?
Outside parking is for free.
Do you have smoking and non-smoking rooms?
All guest rooms, balconies, parking lot, common areas, and public areas are 100% non-smoking, and we ask that you refrain from smoking in the hotel premises. There is a smoking area available outside the front lobby.
Can I leave my luggage?
Yes, we can look after your luggage. If at check-in, your room is not ready yet or in case of early check out after.
What time is breakfast served?
Our continental breakfast (if included) is served in the 27th Street Grille from 6:30 am – 10:00 am, next to the lobby.
Is breakfast included in the price?
Light continental breakfast is included with direct bookings through the Hotel but is not included in all bookings.
Is room cleaning service available?
Cleaning service is not available for duration of stay, only after guests check-out. Guests can request fresh towels and other amenities at the front desk, and have them delivered to their room.
Where is the nearest shopping center?
The Village Green Shopping Centre is directly across the street. There is a supermarket grocery store and a Canadian Tire next door as well.
Which is the best place to eat?
27th Street Grille restaurant and The Green Pub are both located in the hotel.
Do you have any adjoining rooms/connecting rooms?
Yes, we do. To book these rooms, please contact us before you make reservations to check availability.
Is your Hotel/Hotel rooms wheelchair accessible?
Yes, we do have a limited number of accessible rooms, please contact us before you make reservations to check availability.
Are all rooms accessible with an elevator?
A large number of our rooms are on the main floor, or up the elevator, however, there are a limited number of rooms that have stair access only. Book early to guarantee a ground floor/elevator access room.