What time is check-in time?

Check-in time at the Hotel is 3 pm onwards.

I want to check-in before 3:00 pm as I will arrive in Vernon early morning. Can I check-in earlier than 3:00 pm?

Checking-in earlier than 3:00 pm will be subject to availability upon your arrival. Our hotel will be more than happy to keep your luggage in the lobby until your room is ready. However, if you wish to secure your early check-in, please book a room one night before, and you will be able to check-in earlier than 3:00 pm.

What time is the check-out time?

The official Hotel check-out time is 11 am.

I want to do a late check-out as my flight is late at night. Can I check-out in the afternoon on my check-out date?

Checking-out later than 11:00 am will be subject to availability. Please confirm with the front desk on the morning of your departure.

​Do you accept cash/debit deposit?

A damage deposit of CAD 100 is required on arrival. This will be collected by credit card Only. Your pre-auth incidental hold of $100 will automatically go from your credit card within 3-5 business days of your checkout, subject to an inspection of the property. We do not accept deposits by cash/debit/Visa Debit.

Is Reception open 24 hours?

Yes, Reception service is available 24 hours.

If I make a reservation, is it refundable or non-refundable?

Refund policy depends on the platform where you made your reservation. Please read the terms and conditions of the booking platform before you make a reservation. If you make a reservation via our website, then the reservation is refundable.

What is the Hotel’s cancellation policy?

Cancellation is allowed free of charge if given 48 hours notice before check-in. Cancellations made within 48 hours before check-in will be charged at the cost of the first night of the stay. For all no-shows, you will be charged for the first night of the stay.

Will my credit card be charged before my arrival?

Your credit card will be pre-authorized for the total amount of your stay and additional $100 added for a damage deposit.

Is there a swimming pool at the hotel?

The swimming pool, hot tub and sauna are closed until further notice.

Is it possible to have a child’s bed in the room? If yes, what is the price?

Cribs are available on a request. Additional charges may apply.

Do children stay for free?

Additional children from up to 12 years of age will be subject to a $5 per child per night. Adults (12+) will be subject to $10 per person per night. Extra rollaway bed is available at $15 per night.

Is your hotel pet-friendly?

Yes, We have designated pet-friendly rooms at our property. Please make sure you reserve a pet-friendly room if you are traveling with a pet.

Do you have WiFi in the Hotel?

Yes, we have WiFi available at no extra charge.

Do you have parking spaces?

Yes, we do have outside parking and a large lot for buses & vehicles with small trailers.

How much does the parking cost?

Outside parking is for free.

Do you have smoking and non-smoking rooms?

All guest rooms, balconies, parking lot, common areas, and public areas are 100% non-smoking, and we ask that you refrain from smoking in the hotel premises. There is a smoking area available outside the front lobby.

Can I leave my luggage?

Yes, we have guest storage room available. Please contact front desk agent for availablity, additional charges may apply.

Is breakfast included in the price?

No, Breakfast is not included in the booking price.

Is room cleaning service available?

We currently provide in-room cleaning service on request; don’t hesitate to contact the front desk agent.

Where is the nearest shopping center?

The Village Green Shopping Centre is directly across the street. There is a supermarket grocery store and a Canadian Tire next door as well.

Do you have any adjoining rooms/connecting rooms?

Yes, we do. To book these rooms, please contact us before you make reservations to check availability.

Is your Hotel/Hotel rooms wheelchair accessible?

No, Our hotel rooms are not wheelchair accessible. Sorry for any inconvenience.

Are all rooms accessible with an elevator?

A large number of our rooms are on the main floor, or up the elevator, however, there are a limited number of rooms that have stair access only.

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